Concentrix is Hiring for Analyst, IT Operations

 

Concentrix is Hiring for Analyst, IT Operations
Job Title:	Analyst, IT Operations
Experience	5+ years
Career Level	9A
Location	IND Gurugram
Job Description:	·       The Analyst, IT Operations provides end user support across the organization’s desktop, network, telephony and application(s) environment. The candidate will maintain, analyze, troubleshoot and repair/replace/upgrade computer systems, hardware, software and computer peripherals, as well as serve as an escalation point to ensure tickets/incidents are resolved according to SLAs. The position requires excellent communication skills, attention to detail and problem-solving capabilities. This position also regularly exercises discretion and judgment to determine priorities, appropriate action plans and is accountable from end to end to insure the on premises network is up and running correctly.
Key Duties and Responsibilities	Active participation in Incident Management. In case of Sev1 incidents, validate from production floor all the artifacts and extract details like Ping/Trace Route and initiate troubleshooting session with all platforms to isolate the problem. Ensure completion/addition/modification of Backup is managed & monitored daily. Managing Tape inventory for Concentrix & Customer owned Tapes and moving them weekly to off-site location. Catering to restoration of data on requests received from Business. Supporting new Transitions on Image & Desktops Readiness. Ensuring all PCI, HIPPA accounts are IT security compliant as per PCI, HIPPA etc. guidelines. All security controls are implemented starting from Active Directory group policy deployment on all production desktops. BCP test for IT infrastructure, links/firewalls specific to all accounts. Performing failover tests for Firewall, Network, Servers AD/DNS/DHCP services, PA & BA switch testing to ensure we are compliant with BCP guidelines and contractual obligations to the customer. Ensuring compliance & security for the site. Maintaining system compliance & audits as per COPC, ISO 27001 etc. standards & ensure 100% contract compliance. L2 support for all network, server & voice infrastructure for CNX and client owned equipments as applicable. SSAE activity. PGP Desktops Validation, OU Users Policy Validation & Computer OU Policy validation. Tickets review of all pending tickets.
Primary Location	IND Gurgaon - Bld 14 IT SEZ Unit 1, 5th, 6th and 17th Flr
How To Apply	Send Your Resumes to  kiran@jobsoftheday.com  Note - subject line  Job Title  for the position you  are applying